Privacy Policy

Last updated: 18 August 2026

BROVOXEL respects the importance of privacy and aims to handle personal information transparently and responsibly. This Privacy Policy explains the types of information we may collect when you visit brovoxel.shop, place an order, contact us or otherwise interact with our online store.

It also explains why information may be used, when it may be shared with service providers, how long it may be retained and the choices available to you.

1. About BROVOXEL

BROVOXEL operates the online store available at brovoxel.shop and offers mechanical keyboards, desk mats and related desk-setup products.

Our current customer contact details are:

BROVOXEL
474 Flinders St
Melbourne VIC 3000
Australia

Email: support@brovoxel.shop

Further seller and contact information is available on our Business Information page.

2. Information We May Collect

The information we collect depends on how you interact with BROVOXEL. It may include information that you provide directly and information generated through your use of our website.

This may include:

your name;
email address;
telephone number, where provided;
billing and delivery addresses;
order and transaction information;
products purchased or returned;
customer-service communications;
account information, if customer accounts are available;
device, browser and technical information;
IP address and approximate location information derived from it;
website activity and interaction information; and
cookie and similar technology information.

3. Order Information

When you place an order, we collect information reasonably necessary to process the transaction and provide the products you purchased.

This can include your name, contact details, billing information, delivery address, products ordered, order value, shipping method, transaction status and information required to administer a return, refund or product issue.

We use this information to process orders, arrange fulfilment, provide order communications, assist with delivery and maintain appropriate transaction records.

4. Payment Information

Payments made through our checkout may be processed by third-party payment providers. Those providers may collect and process payment information necessary to authorise and complete the transaction.

BROVOXEL does not ask customers to provide complete payment card numbers, card security codes, online-banking passwords, PINs or one-time authentication codes through customer-support email or live chat.

The payment options actually available for a transaction are displayed during checkout.

For additional information about our payment practices, please see our Payment Policy .

5. Customer Accounts

If our website allows you to create a customer account, information associated with that account may be stored to provide account functionality, such as access to relevant order or profile information.

You are responsible for keeping your login credentials confidential. Please contact us if you reasonably believe that your BROVOXEL account has been accessed without authorisation.

6. Customer Support Communications

When you contact BROVOXEL by email, live chat or another support method made available on our website, we may collect the information contained in your enquiry and information required to investigate and respond to it.

For example, an order-related enquiry may require your order number, contact details and relevant product information.

For a damaged or potentially faulty mechanical keyboard, we may ask for photographs, a short video or troubleshooting information where this is reasonably relevant to understanding the reported issue.

7. How We Use Personal Information

Depending on the circumstances, personal information may be used to:

process and administer purchases;
arrange order fulfilment and delivery;
provide order and tracking information;
respond to questions and customer-service requests;
process eligible returns and refunds;
assess damaged, faulty or incorrectly supplied product reports;
maintain business and transaction records;
protect our website, customers and business from fraud or misuse;
operate and improve our website and customer experience;
comply with applicable legal obligations; and
send marketing communications where permitted and applicable.

8. Order Fulfilment and Delivery

Information required to deliver an order may be shared with service providers involved in fulfilment, shipping and delivery.

This may include information such as the recipient's name, delivery address, contact details, parcel information and other information reasonably necessary to provide the delivery service.

We do not provide shipping providers with information that is unrelated to the reasonable fulfilment and delivery of the order.

9. Service Providers

BROVOXEL may use third-party service providers to support functions required to operate an ecommerce business.

Depending on the services actually enabled, these may include:

website hosting and ecommerce infrastructure;
payment processing;
order fulfilment and shipping;
website security and fraud prevention;
customer-support tools;
email delivery;
analytics tools; and
advertising or marketing services where used.

These providers may process information to the extent reasonably necessary to perform the services for which they are engaged.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide website functionality, remember appropriate preferences, support checkout and security, understand website performance and, where applicable, support analytics or marketing functions.

Not every cookie serves the same purpose. Some technologies may be necessary for website or checkout functionality, while others may support optional functions.

More information is available in our Cookie Policy .

11. Analytics

Where analytics services are enabled, they may help us understand how visitors interact with our website, such as which pages are visited, how the website performs and how customers navigate through the store.

The specific information collected depends on the analytics technology actually configured on the website and the applicable privacy or consent settings.

We do not name an analytics provider in this policy unless that service is actually implemented by BROVOXEL.

12. Marketing Communications

If BROVOXEL offers email marketing or similar communications, we may use contact information for marketing where we have an appropriate basis to do so and in accordance with applicable requirements.

Where an unsubscribe option is provided in a marketing email, you can use it to stop receiving that category of marketing communication.

Unsubscribing from marketing does not necessarily prevent us from sending non-promotional communications that are reasonably necessary for an existing order, customer-service request, account or transaction.

13. Advertising Technologies

BROVOXEL may use advertising or measurement technologies where these are actually enabled on the website.

Where optional advertising technologies require a choice or consent mechanism under applicable requirements, the relevant website controls should be used to communicate and manage that choice.

We do not claim to use a specific advertising platform unless it is actually configured for BROVOXEL.

14. Fraud Prevention and Website Security

We may process appropriate technical, transaction and order information to identify suspicious activity, protect customer accounts, reduce unauthorised transactions and maintain the security of our website.

In some circumstances, an order may require reasonable verification before fulfilment.

We will not ask a customer to disclose their online-banking password, full card security code or one-time banking authentication code to BROVOXEL support.

15. Disclosure Required by Law

Personal information may be disclosed where reasonably necessary to comply with an applicable legal obligation, lawful request, court order or regulatory requirement.

Information may also be used or disclosed where reasonably necessary to establish, exercise or defend legal rights, subject to applicable law.

16. International Service Providers

Some technology, payment, hosting, support or other service providers used by an online store may process or store information outside Australia.

The location of processing depends on the providers and infrastructure actually used by BROVOXEL. We do not claim that all personal information remains exclusively within Australia unless that can be verified.

17. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, accounting, tax, fraud-prevention, dispute-resolution and legal requirements.

Different categories of information may therefore be retained for different periods.

Information that no longer needs to be retained may be deleted, anonymised or otherwise handled in accordance with our applicable systems and obligations.

18. Information Security

BROVOXEL takes reasonable steps appropriate to its operations to protect personal information against unauthorised access, misuse, interference, loss or inappropriate disclosure.

However, no website, transmission method, database or electronic storage system can be guaranteed to be completely secure. We therefore do not claim that online information is protected with absolute or 100% security.

19. Your Privacy Choices and Requests

Depending on the circumstances and applicable law, you may contact us to ask about personal information associated with you, request correction of inaccurate information or raise a privacy concern.

We may need to verify your identity before providing access to information or acting on a request, particularly where this is necessary to protect the privacy or security of the account or information involved.

Some information may need to be retained despite a deletion request where retention is reasonably necessary or legally required, including certain transaction, accounting, fraud-prevention or dispute records.

20. Cookie Controls

Depending on the technologies implemented on our website, cookie choices may be available through website controls or through your browser settings.

Blocking certain cookies may affect website features that depend on those technologies, including functions related to sessions, carts or checkout.

Please see our Cookie Policy for further information.

21. Children's Privacy

BROVOXEL is a general ecommerce store for mechanical keyboards and desk-setup products and is not designed as a service specifically directed at young children.

If you believe personal information relating to a child has been provided to us in circumstances that should be reviewed, please contact us so we can assess the matter appropriately.

22. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Their privacy practices are governed by their own policies and are not controlled by BROVOXEL. We encourage customers to review the relevant privacy information before providing personal information directly to a third-party service.

23. Changes to This Privacy Policy

We may update this Privacy Policy when our website, operational practices, service providers or applicable requirements change.

When this page is materially updated, the revision date at the top of the policy will be changed accordingly.

24. Privacy Questions or Concerns

If you have a question, correction request or concern relating to privacy at BROVOXEL, contact: