Terms & Conditions

1. About BROVOXEL

BROVOXEL is an online store focused on mechanical keyboards, desk mats and related desk-setup products.

Our current contact details are:

BROVOXEL
474 Flinders St
Melbourne VIC 3000
Australia

Email: support@brovoxel.shop

Additional seller and contact information is available on our Business Information page.

2. Using Our Website

You may use brovoxel.shop for lawful personal or commercial purchasing purposes and to obtain information about our products and services.

You must not intentionally interfere with the operation or security of the website, attempt unauthorised access to accounts or systems, submit fraudulent transactions, introduce malicious code, or use the website in a way that violates applicable law.

3. Product Information

We aim to provide clear and accurate information about the products offered through BROVOXEL. Product specifications may vary between models, and customers should review the information provided for the particular product before ordering.

For mechanical keyboards, relevant information may include keyboard size and layout, switch configuration, connectivity, keycap material, backlighting, operating-system compatibility, dimensions, power requirements and package contents, where applicable to the model.

For desk mats, relevant information may include dimensions, thickness, surface material, base material, edge construction, colour or pattern and package contents.

4. Mechanical Keyboard Compatibility

Not every keyboard, switch, keycap, operating system, connection method or accessory is universally compatible.

Customers should check the specifications for the particular BROVOXEL model before purchasing or modifying a keyboard.

A product will not be described as supporting a feature, connection, keyboard standard or operating system unless that compatibility is supported by the applicable product information.

Additional guidance is available in our Compatibility Guide .

5. Product Images and Display

Product images are intended to show the item and its design as clearly as reasonably possible. The appearance of colours can vary between screens because of display settings, lighting and photography.

Images may include other desk equipment or accessories to demonstrate the product in a setup. An accessory, computer, monitor, keyboard or other item shown in an image is not included unless it is specifically identified as part of the product's package contents.

The written product description, specifications and package-contents information should be reviewed when determining what is included with a purchase.

6. Availability

Products are offered subject to availability.

We aim to keep availability information current, but an inventory or technical discrepancy may occasionally occur. Adding an item to a cart does not necessarily reserve that item.

If we cannot fulfil an order after payment has been taken, we will contact the customer and provide an appropriate resolution, including a refund for an item we cannot supply where applicable.

7. Placing an Order

Before submitting an order, please review the selected products, quantities, prices, billing details and delivery information.

Customers are responsible for providing information that is complete and accurate to the best of their knowledge.

Submission of an order is a request to purchase the selected products. An automated order acknowledgement does not prevent us from reviewing an order for payment, inventory, obvious pricing errors, suspected fraud or another legitimate issue before fulfilment.

8. When We May Decline or Cancel an Order

BROVOXEL may decline or cancel an order where there is a legitimate reason to do so, including where:

• payment cannot be authorised or reasonably verified;
• the ordered product is unavailable;
• an obvious material pricing or website error has occurred;
• the delivery address cannot reasonably be serviced;
• the order appears fraudulent or unauthorised; or
• fulfilling the transaction would breach an applicable legal requirement.

Where payment has already been collected for an order that we cancel, the applicable amount will be refunded unless there is a lawful reason requiring a different process.

9. Pricing and Currency

BROVOXEL prices are displayed in Australian dollars (AUD) unless clearly stated otherwise.

The customer can review the applicable product price and shipping amount before completing checkout.

Further information is available in our Payment Policy .

10. GST and Tax Status

BROVOXEL does not make an unverified claim in these Terms regarding the seller's Australian GST registration status.

Pricing, tax disclosures and transaction documentation will be handled according to the seller's actual registration status and applicable requirements.

11. Payments

The payment methods available for a transaction are those displayed through our checkout at the time of purchase.

Payment may be subject to authorisation, security checks and requirements imposed by the relevant payment provider or financial institution.

BROVOXEL will not ask you to send complete card details, card security codes, banking passwords, PINs or one-time authentication codes through customer-support email or live chat.

12. Shipping Charges

Under our current standard Australian shipping arrangement, orders below A$75 are charged A$7.95 for standard shipping, while eligible orders of A$75 or more receive free standard shipping.

The applicable shipping charge is displayed at checkout before the purchase is completed.

13. Processing and Delivery

Orders are normally prepared for dispatch within 1–2 business days.

Processing time and carrier transit time are separate. Any delivery window provided by BROVOXEL is an estimate unless a specific guaranteed delivery service is expressly stated for the order.

Delivery times may vary according to destination, postcode, carrier conditions, public holidays, severe weather, peak periods and other circumstances affecting the delivery network.

14. Delivery Information

Customers should provide a complete and accurate delivery address.

If you discover an address error after ordering, contact us as soon as possible. We will try to assist before dispatch, but an address change cannot be guaranteed once fulfilment or shipment has progressed.

Available shipment information can be accessed through our Order Tracking page.

15. Cancellation and Order Changes

If you need to request a cancellation or order change, contact us within 12 hours of placing your order.

The 12-hour period is a request window, not a guarantee that an order can be cancelled. Once an order has progressed into packing, dispatch or the carrier network, cancellation or modification may no longer be possible.

This operational cancellation process does not restrict any statutory rights that may apply after purchase.

16. Change-of-Mind Returns

BROVOXEL currently provides a voluntary 30-day change-of-mind return period, subject to the conditions set out in our Returns & Refunds Policy.

Change-of-mind rights offered voluntarily by BROVOXEL are separate from remedies available for faulty, damaged, incorrectly supplied or otherwise non-compliant goods.

Please read our Returns & Refunds Policy before returning an item.

17. Australian Consumer Guarantees

Our products come with rights and guarantees that may apply under the Australian Consumer Law.

Nothing in these Terms, our 30-day voluntary change-of-mind period or another BROVOXEL policy is intended to exclude, restrict or modify a consumer guarantee, right or remedy that cannot lawfully be excluded.

The appropriate remedy for a product problem depends on the circumstances and applicable law, including whether a failure is major or non-major.

18. Faulty, Damaged or Incorrect Products

If a product arrives damaged, is incorrectly supplied or appears to be faulty, contact support@brovoxel.shop with your order number and a description of the issue.

Where reasonably useful, we may request photographs, a short video or troubleshooting information to help us understand the reported problem.

Reasonable assessment or troubleshooting is not intended to remove a remedy where one is required under applicable consumer law.

19. Product Care and Customer-Caused Damage

Customers should use and maintain products in accordance with relevant instructions and their intended purpose.

A statutory remedy may not apply to a problem caused by misuse, accidental damage, inappropriate cleaning or an incompatible or unauthorised modification where that conduct caused the problem.

General maintenance guidance is available in our Product Care Guide .

20. Keyboard Modification

Some mechanical keyboards may support user-replaceable components or customisation, while others may not support the same modifications.

A modification does not automatically eliminate all consumer rights. However, where an incompatible or improper modification causes damage or failure, that circumstance may affect the remedy available for the resulting problem.

Always check the specifications and compatibility information for the particular keyboard before modifying it.

21. Intellectual Property

Unless otherwise indicated, BROVOXEL branding, original website text, graphics, page layouts and other original material created for the BROVOXEL website are owned by or used with the permission of the applicable rights holder.

You may use the website for ordinary browsing and purchasing purposes. You must not reproduce, republish, sell or commercially exploit protected BROVOXEL material without appropriate permission or another lawful basis.

Third-party names, marks or content remain the property of their respective rights holders.

22. Reviews and User-Submitted Content

If BROVOXEL provides a feature that allows customers to submit reviews, photographs or other content, submissions must not be unlawful, fraudulent, misleading, abusive, malicious or infringe the rights of another person.

We do not permit fabricated customer reviews or knowingly false testimonials to be presented as genuine customer experiences.

Where moderation is reasonably necessary, content may be reviewed or removed for legitimate reasons such as spam, unlawful content or abuse.

23. Third-Party Services and Links

BROVOXEL may use or link to third-party services for functions such as payments, delivery, tracking or other website features.

Third-party websites and services may operate under their own terms and privacy practices. BROVOXEL does not control all content or systems independently operated by those third parties.

24. Website Availability

We aim to keep brovoxel.shop accessible and functioning properly, but uninterrupted availability cannot be guaranteed.

Maintenance, security events, hosting issues, network failures, software updates or circumstances outside our reasonable control may temporarily affect website functionality.

25. Accuracy of Website Information

We take reasonable steps to keep product, pricing and policy information current. However, an error may occasionally occur.

Where we identify a material error affecting an order, we will take reasonable steps to correct it and, where appropriate, communicate with the affected customer.

26. Liability

To the extent permitted by law, BROVOXEL is not responsible for losses caused solely by events outside our reasonable control or by use of a product in a manner that is materially inconsistent with clear product instructions.

Nothing in this section excludes, restricts or modifies liability, consumer guarantees, rights or remedies where doing so would be unlawful, including applicable rights under the Australian Consumer Law.

27. Privacy

Information about how BROVOXEL handles personal information is available in our Privacy Policy .

Information about cookies and similar technologies is available in our Cookie Policy .

28. Changes to These Terms

We may update these Terms where our business, website, products, operational practices or applicable requirements change.

The current version will be published on this page with an updated revision date. Changes will not be applied retrospectively where doing so would unlawfully reduce rights already arising from a completed transaction.

29. Applicable Law

These Terms are governed by applicable laws of Australia and, where relevant, the laws applicable in Victoria.

Nothing in this provision is intended to remove any jurisdictional or consumer protection rights that cannot lawfully be excluded.

30. Contact BROVOXEL

If you have a question about these Terms or an order, contact:

BROVOXEL
474 Flinders St
Melbourne VIC 3000
Australia

Email: support@brovoxel.shop

Live chat: Available 24/7
Email response target: Within 24 hours

You can also visit our Contact Us page.