Shipping & Delivery.

BROVOXEL currently ships eligible orders to delivery addresses within Australia.

Delivery availability may depend on the destination, postcode, product type and carrier service coverage. If we are unable to service an address provided with an order, we will contact the customer using the contact details supplied at checkout.

Orders are normally prepared for dispatch within 1–2 business days after the order has been successfully placed and payment has been accepted.

Business days are Monday to Friday and exclude Victorian and applicable public holidays.

Processing time refers to the period required to prepare an order for shipment. It does not include the carrier's transit time after the parcel has been dispatched.

An order may require additional time if there is a payment verification issue, an incomplete or potentially incorrect delivery address, or another matter that reasonably needs to be resolved before dispatch.

BROVOXEL uses Australia Post for standard domestic deliveries under our current shipping arrangement.

The carrier shown for an order should be treated as the applicable carrier for that shipment. If our delivery arrangements change in the future, the information presented to customers at checkout and in this policy will be updated accordingly.

After an order has been processed and handed to the carrier, the following delivery windows are our general estimates:

These estimates begin after dispatch and are separate from our normal 1–2 business day processing period.

Delivery times are estimates only. Actual transit time can vary depending on the destination, postcode, carrier network conditions, public holidays, severe weather, peak periods and other circumstances affecting delivery services.

Our current standard shipping rates within Australia are:

The applicable shipping charge is displayed during checkout before the customer completes the purchase.

The free-shipping threshold is based on the qualifying merchandise value after applicable discounts and before any shipping charge, unless a promotion clearly states otherwise.

When tracking has been issued for a shipment, the available tracking information will be provided for the order.

Customers can use our Order Tracking page to access available shipment information.

A tracking number may not display movement immediately after it is created. Carrier systems can require additional time before the first physical scan or tracking event appears.

BROVOXEL does not guarantee that a parcel will arrive on a particular calendar date unless a specific guaranteed service is expressly offered for that order.

Estimated delivery windows are provided to help customers plan their purchase. Once a parcel enters the carrier network, circumstances outside our direct control may affect its progress.

If a delivery is taking materially longer than expected, please contact us so we can review the available tracking information and assist where appropriate.

Customers are responsible for entering a complete and accurate delivery address at checkout, including the correct unit or apartment number, street address, suburb, state and postcode where applicable.

Please review your delivery details before submitting your order.

If you notice an error after ordering, contact support@brovoxel.shop as soon as possible and include your order number and the correct information.

We will try to assist with an address correction when the request reaches us before the order has progressed too far through fulfilment.

We cannot guarantee that an address can be changed after an order has entered packing, dispatch or the carrier network.

For security reasons, some substantial address changes may require additional verification before we can act on the request.

If you need to request a change or cancellation, contact us within 12 hours of placing your order.

The 12-hour period is a request window rather than a guarantee of cancellation. We will try to accommodate the request if the order has not progressed too far through fulfilment.

Once an order has been packed, processed for dispatch or handed to the carrier, it may no longer be possible to cancel or modify the shipment.

This operational cancellation procedure does not limit any rights or remedies that may apply under Australian Consumer Law.

If a parcel cannot be delivered because the address supplied with the order was incorrect or incomplete, the carrier may return the parcel, hold it for collection or take another action permitted by its delivery procedures.

If a parcel is returned to us for an address issue, contact customer support. We will review the circumstances and explain the available next step, including any reasonable additional delivery cost that may apply where the issue resulted from customer-supplied address information.

Depending on the carrier's process, a delivery attempt may result in redelivery instructions, a safe-drop event where permitted, or the parcel being taken to an appropriate collection location.

Customers should follow the instructions shown in the applicable carrier tracking information.

If a parcel is returned after it was not collected or could not be delivered, contact us before requesting another shipment so that we can review the order and any applicable reshipping arrangements.

A tracking delay does not necessarily mean that a parcel has been lost. Carrier scans can occasionally be delayed or may not appear at every stage of transit.

If your parcel has exceeded the reasonable estimated delivery period, contact us at support@brovoxel.shop .

We can review the available tracking information and, where appropriate, raise or assist with an enquiry concerning the shipment.

If a shipment appears to be lost, please contact us rather than assuming that a tracking delay confirms loss.

We may first review tracking information and, where appropriate, allow the carrier investigation process to take place. Once the circumstances are established, we will provide an appropriate resolution in accordance with the order circumstances and applicable consumer rights.

If tracking shows your parcel as delivered but you cannot locate it, first check the immediate delivery area, any safe location identified in the tracking information and, where relevant, with other members of the household or building.

If the parcel still cannot be located, contact BROVOXEL with your order number. We will review the available delivery information and advise you on the next step.

If your mechanical keyboard, desk mat or another BROVOXEL product arrives damaged, please contact us as soon as reasonably possible after noticing the issue.

Include your order number, a description of the damage and, where reasonably useful, photographs showing the product and relevant packaging.

Do not dispose of relevant packaging before we have had a reasonable opportunity to assess a delivery-damage claim where the packaging may assist with that assessment.

In some circumstances, products from the same order may be dispatched in more than one parcel.

Where this occurs, separate tracking information may be issued for the individual parcels. Receiving one parcel does not necessarily mean that every item in a split shipment has already been delivered.

We do not charge an additional shipping fee solely because we choose to divide an eligible order into multiple shipments after checkout.

Processing or carrier transit may take longer during major sales events, public holidays, severe weather events and periods of unusually high parcel volume.

Where we become aware of a material fulfilment issue affecting an order, we will make reasonable efforts to communicate relevant information to the affected customer.

BROVOXEL's current standard shipping policy is for eligible deliveries within Australia.

International shipping should not be assumed to be available unless an international destination and applicable shipping option are expressly offered during checkout.

Delivery of an order and return of a product are separate processes. Please do not send a product back solely to the address shown elsewhere on our website without following the applicable return instructions.

For change-of-mind returns, refunds, damaged goods and other return information, read our Returns & Refunds Policy .

If you need assistance with an order or shipment, contact:

Email: support@brovoxel.shop

Live chat: Available 24/7

We aim to respond to email enquiries within 24 hours. Some cases may require additional time where we need to review tracking information or communicate with the carrier.

You can also visit our Contact Us page.

BROVOXEL
474 Flinders St
Melbourne VIC 3000
Australia

Email: support@brovoxel.shop

Further seller and contact information is available on our Business Information page.