01
ORDER PREPARATION
Your order is processed
BROVOXEL normally prepares orders for dispatch within 1–2 business days. This period is separate from carrier transit time.
BROVOXEL / ORDER STATUS
TRACK THE SIGNAL.
Follow the carrier information issued for your shipment and understand what each stage means—from processing to delivery.
Carrier tracking opens on the official Australia Post website.
NORMAL PROCESSING
1–2 business days
DOMESTIC CARRIER
Australia Post
EMAIL RESPONSE TARGET
Within 24 hours
00 / ORDER LOOKUP
Check your
Check your
BROVOXEL order.
Enter the order number from your confirmation email and the billing email used at checkout. WooCommerce will return the available order status and details.
01
Order number
Use the number shown in your BROVOXEL confirmation.
02
Billing email
Use the same email address entered at checkout.
SECURE ORDER LOOKUP
WOOCOMMERCE
Loading order lookup…
Only enter your order number and billing email here. Never send passwords, card numbers, PINs or one-time security codes.
01 / THE PROCESS
From order to carrier scan.
Processing and transit are separate stages. A tracking number may not show movement at the exact moment it is created.
02
HANDOVER
The parcel enters the carrier path
Once prepared and handed over for delivery, tracking information may be issued. Standard Australian orders currently use Australia Post.
03
VISIBILITY
Follow available carrier updates
Use the tracking information supplied with your shipment to view the carrier’s available scans, movement and delivery information.
CHECK YOUR EMAIL
Dispatch information
When tracking is available, shipment information may be sent to the email address associated with your order. Check your inbox and spam or junk folder.
CHECK ORDER INFORMATION
Your supplied order details
Tracking information may also appear through the order information made available to you after dispatch.
STILL MISSING?
Contact BROVOXEL
If the normal processing period has passed, email support@brovoxel.shop and include your order number.
Why might nothing appear yet?
Creating a tracking number does not guarantee an immediate physical scan. A newly issued number may initially show limited information while the parcel enters the carrier network.
03 / TRACKING INTEGRITY
No invented movement. No delivery theatre.
BROVOXEL does not create fictitious carrier scans, delivery events or shipment movements and present them as actual carrier activity.
Tracking information should reflect data made available by the carrier or systems connected to the actual shipment. We do not claim Australia Post has physically received or scanned a parcel before corresponding information is available.
04 / DELIVERY ESTIMATES
After dispatch, distance matters.
These general transit estimates begin after dispatch and exclude the normal 1–2 business day processing period.
| Destination | Estimated transit | Status |
|---|---|---|
| 01 Metro Australia | Approximately 2–5 business days | ESTIMATE |
| 02 Regional Australia | Approximately 3–7 business days | ESTIMATE |
| 03 Remote Australia | Approximately 5–14 business days | ESTIMATE |
Delivery estimates are provided for planning purposes and are not guaranteed arrival dates. Severe weather, public holidays, peak parcel volumes, carrier disruption and destination-specific conditions may affect delivery time.
05 / STATUS HELP
When the signal looks unusual.
Choose the situation closest to what you are seeing, then follow the relevant next step.
01
⌛
NO TRACKING YET
Still inside processing?
If the order is within the normal 1–2 business day processing period, tracking may not have been issued yet. Once that period has passed, contact us with your order number.
02
···
UPDATES HAVE PAUSED
A scan gap is not always a loss
Carrier networks may not publish a scan at every point in transit. If the parcel is materially beyond the estimate without a useful update, contact us for review.
03
✓
MARKED DELIVERED
Delivered, but not located?
First check the places most commonly associated with delivery:
- The immediate delivery area
- Any safe location shown in tracking
- Household members
- Building reception or mail areas
- Carrier collection instructions
If it remains missing, contact BROVOXEL with your order number and available tracking information. We review the circumstances before determining the appropriate next step.
04
⇄
SPLIT SHIPMENT
One order, more than one parcel
In some circumstances, an order containing multiple products may be dispatched separately. Each parcel may have its own tracking number and arrive at a different time.
05
!
DAMAGED IN DELIVERY
Keep the item and packaging
Email us with your order number and a clear description. Photographs of the item and relevant packaging may help us assess a delivery-damage report.
Read Returns & Refunds
06 / HUMAN SUPPORT
Need help with
Need help with
a shipment?
Include your order number and any available tracking details so our team can locate the relevant shipment information.
EMAIL SUPPORT
support@brovoxel.shop
LIVE CHAT
Available 24/7
We aim to respond to email enquiries within 24 hours. A delivery investigation may take longer if carrier information is required.
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